Call Management & Routing

Easily direct calls to the right person or department with intelligent call routing and management tools.

  • Call Recording

    Record calls and analyse with AI, cutting note‑taking so teams stay focused on customer service.

  • Voicemail to Email

    Never miss a message, voicemails land in your inbox so you can stay responsive even when away from your phone.

  • Auto Attendant (IVR)

    Greet callers professionally and guide them to the right team or department automatically, saving time and effort.

  • Call Forwarding

    Redirect incoming calls to mobiles, landlines or extensions to stay connected anywhere.

  • Call Queues

    Manage high call volumes smoothly by queuing callers until the next available agent is free.

  • Call Transcription

    Convert calls into searchable text automatically for easy review, records and analysis.

  • Call Sentiment Analysis

    Automatically detect caller mood and tone to evaluate satisfaction and agent effectiveness.

  • Hunt Groups

    Distribute incoming calls across multiple extensions in sequence or simultaneously.

  • Time Based Routing

    Automatically route calls based on time of day, day of the week or holiday schedules.

  • Call Screening & Blocking

    Identify, filter, and block nuisance or suspicious calls before they reach your team.

Collaboration & Mobility

Empower your team to work from anywhere with mobile-friendly, unified communication and collaboration features.

  • Mobile & Desktop Apps

    Take your business calls anywhere with easy-to-use apps that turn your phone or laptop into your office line.

  • Hot Desking

    Log into any VoIP phone and instantly access your personal extension and settings.

  • Presence & BLF (Busy Lamp Field)

    See real time availability of team members using Presence and Busy Lamp Field indicators on your device.

  • Instant Messaging

    Chat with colleagues in real time using your VoIP system for fast, internal communication.

  • Conference Calling

    Easily host and manage group calls with multiple participants across locations and devices.

Advanced Call Handling

Handle high call volumes with ease using features like call queues, IVRs, and auto-attendants.

  • Call Park & Pickup

    Place calls on hold in a shared area and retrieve them from any phone or extension.

  • Do Not Disturb (DND)

    Silence incoming calls and notifications when you need focused or uninterrupted time.

  • Call Barge, Whisper & Monitor

    Listen to live calls, coach team members or join conversations when support is needed.

  • Multiple Numbers & Geographic Routing

    Use local, national or international numbers and route them to any location or device.

  • Outbound CLI Presentation

    Display a chosen business number when making outbound calls to maintain consistency and trust.

Integration & Reporting

Connect your VoIP system with CRMs and tools while gaining insights through detailed call reporting and analytics.

  • CRM Integration

    Connect your VoIP system with your CRM to log calls, track customer journeys and streamline sales workflows.

  • Call Analytics & Reporting

    Track call volumes, durations and outcomes to improve performance and better understand your customers’ needs.

  • Wallboards

    Display real time call activity and performance stats to keep teams informed and targets on track.

  • WhatsApp AI Assistant

    Engage customers instantly using smart WhatsApp replies and seamless chat routing in one place.

Reliability & Security

Stay connected with enterprise-grade reliability and robust security that protects every conversation and call.

  • Fraud Prevention & Alerts

    Protect your phone system with intelligent monitoring and instant alerts for suspicious activity.

  • Geo Redundant Infrastructure

    Guarantee uptime and reliability by hosting services across multiple secure data centres.

  • Encrypted Calls

    Protect every conversation with end to end call encryption for secure communication.

Get Started Today!

Get a Fully Featured Business Phone System from Just £9.99 per Extension per Month

Get unlimited UK calls, advanced VoIP features, and expert global support – all from just £9.99 per extension. No hidden fees, just simple, scalable communication for your business.