Call Barge, Whisper, and Monitor gives supervisors powerful tools to oversee live calls. You can silently listen in, speak to the agent without the caller hearing or join the call to assist directly. These features are essential for quality control, staff development and real time support, especially in customer service or sales environments.
Call Monitoring
Silently listen to live calls without disrupting the conversation.
Call Whispering
Coach your team by speaking to them during calls without the customer hearing.
Call Barging
Join a call instantly if extra help is needed or to take over.
Training Support
Perfect for onboarding new staff and reinforcing best practices.