Call Queues allow you to manage large volumes of incoming calls by placing callers into a queue until an agent becomes available. With options for custom messages, music and wait time announcements, this feature reduces call abandonment and improves the caller experience. It is ideal for customer service and sales teams who handle busy lines.
Custom Hold Options
Play music, messages or estimated wait times to keep callers engaged.
Fair Call Distribution
Automatically route calls to the next available or most suitable agent.
Scalable Capacity
Easily manage call spikes without dropping calls.
Improved Customer Experience
Keep callers informed and reduce frustration during busy periods.
