Call Sentiment Analysis uses artificial intelligence to assess the emotional tone of phone conversations in real time or after the call. It helps identify customer frustration, satisfaction or urgency by analysing voice patterns and keywords. This gives managers valuable insight into customer experience and agent performance, helping to improve service standards across the board.
Real Time Insights
Get live feedback on caller sentiment to support proactive support.
Customer Satisfaction Tracking
Monitor emotion trends to evaluate and improve service quality.
Agent Evaluation
See how staff manage tone, stress and empathy on calls.
Issue Detection
Spot recurring problems early and take corrective action.
