Integrated IVR

IVR (or Integrated Voice Response) uses a combination of pre-recorded responses with keypad and voice recognition input to harvest customer information and route calls to the correct department for efficient customer service


Increase efficiency

IVR system dialogues with customers who don’t require to speak to a customer service representative


Customer continuity

Able to route through to customer service representative if needed, armed with customer data and context of their call


Eliminate keypad restraints

Voice recognition allows customers to choose custom options, meaning they’re not limited to keypad menu responses


Outbound applications

IVR also has outbound call applications, and is used for the likes of polls, surveys and appointment reminders as a small example

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