Call Analytics & Reporting provides powerful visibility into call activity across your organisation. Monitor key metrics like call volumes, durations, answer rates, missed calls and agent performance. With real time dashboards and exportable reports, you can make data-driven decisions to reduce costs, retain customers and increase sales effectiveness, all from one central platform.
Cost Efficiency
Identify peak hours, underused lines and inefficiencies to reduce unnecessary spend.
Customer Insights
Spot trends in customer behaviour and improve service quality to boost retention.
Sales Intelligence
Analyse time spent on calls to balance lead generation with client management.
Team Performance
Track agent activity and optimise training based on measurable call outcomes.
