VoIP Telephone System Helps Restaurant Chain Up Its Game
Those of you out there thinking about sorting out a business VoIP phone service would perhaps do well to do some research into other companies that have done similar in the past to see how they’ve benefitted… and how you could too.
This TechTarget article would certainly be worth a read, about how the Keith McNally Restaurant Group over in the US was able to make real savings just by swapping its phone system over.
After the system was switched come November 2015, accurate reporting for all issues was achieved, while the system also resulted in zero dropped calls, downtime and busy signals. The group is now able to generate reports detailing who answered the phone, how many times it rang before being picked up and find out when peak times for calls was throughout the day.
Director of financial planning and analysis Dennis Konen was quoted by the news source as saying: “The process took time because we were sceptical, but the final results are incredible. This truly is cutting-edge technology that has helped reduce costs and made the organization more efficient.”
Smaller businesses can really benefit from this kind of telephony system, allowing them to improve customer satisfaction, become more competitive and also allow members of staff to work remotely.
VoIP is also more reliable, so you don’t have to worry about your customers not being able to reach you. And another huge plus point for smaller companies is that upfront investments for VoIP are minimal and you won’t have to worry about expensive set-up fees.