VoIP Business Phone Systems ‘Perfect For Scalability’
When it comes to communication, adopting what technology is available to you is always a good idea for companies looking to scale up – and VoIP business phone systems have just been praised as being ideal for firms eager to make a big impact this year where customer service is concerned.
Speaking to Real Business, Virgin Media Business’s head of voice products Alex Larcombe explained VoIP is perfect for bringing together instant messaging, video, voice, the internet and more. This holistic approach can help enhance the customer experience, as people are increasingly looking to get in touch with brands at times that are convenient to them.
Services can be used by companies to direct phone calls to the right people and to set up virtual receptionists, which can create the illusion of a larger, more structured enterprise.
“Legacy services will become end of life in 2025, with BT announcing the switch off of ISDN by 2025. Although not imminent, organisations need to consider VoIP as the viable alternative and start planning to use or deploy as it will create the foundation for the majority of an organisations communications projects over the coming years if they have not already adopted its use,” Mr Larcombe said.
Other benefits of this kind of phone system include flexibility. You don’t need to replace your entire phone system if you want to introduce this kind of network in the office and once you do, your members of staff can work from any location because incoming calls can be diverted to mobile numbers. You also avoid paying roaming charges for making international calls.