Wallboard
This feature is perfectly suited to the management of call centres, allowing supervisors to check that agents are hitting key call targets and campaigns are proving effective in real-time, allowing supervisors to respond accordingly
Supervise calls
Wallboard delivers instant statistics on your agents’ call duration and other call activity
Monitor performance
Set targets and key performance indicators for your staff and measure their achievements with this monitoring tool
Measure campaign effectiveness
Review which campaigns are most effective at converting calls into sales
React fast
Real-time data means you can react to your agents’ and market behaviour, adjusting your strategy accordingly to remain a step ahead of the competition
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