Music on Hold

Being able to put a customer on hold while your team transfers calls, checks details or confers with their colleagues is an essential part of good customer service – and with brand-appropriate music, your customer will feel comforted while your staff quickly work to answer their query.

Enhance brand image

Build on your brand’s personality by choosing on hold music or messages that reflect your business’s values

Enhance customer experience

Make unavoidable waits less unpleasant while assuring the customer your service representatives will return to the phone soon

Streamline calls

Allows your team to find information and solutions quickly and without interference while customer waits

Market to customers

Make use of on hold time to push pre-recorded marketing messages to your customers about your range of goods and services