Intelligent Routing

Intelligent routing will help to streamline your call direction ensuring that your resources and team are used as efficiently as possible. This will not only improve response times, but also customer satisfaction

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Minimise call loss

Faster response time means less lost calls and less lost opportunities for sales and customer retention

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Improve customer satisfaction

Decrease response time on calls and ensure happy customers on the phones

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Maximise profit

Through detailed reports, see how efficiency has improved to measure your return on investment

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Lower staff costs

Intelligent routing ensures your staff resources are used to maximum efficiency, driving down agent requirement

Still not sure…? Ask us anything

Our team are experts in the field of telecoms, if there are any unanswered questions please don’t hesitate to contact our team using the form below