FIRST CLASS VOIP SOLUTIONS

The bits we all know

call-reporting

Call Recording

This fantastic feature removes the hassle of note taking allowing your team to focus on the heart of any businesses, customer service.

Call Recording

This fantastic feature removes the hassle of note taking allowing your team to focus on the heart of any businesses, customer service. With all orders or conversations recorded, you can quickly confirm what was discussed, and confidently move forward with your customer process.

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Resolve Disputes

Find calls quickly and email an extract to your client to confirm contract details.

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Quality Control

Ensure all new and existing clients are been handled in a professional manor.

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Exhibit Compliance

Demonstrate to your clients that all FCA & PCI DSS call recoding standards have been enforced

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Performance Development

Utlise recordings to demonstrate what qualifies as a good telephone manor and sales technique

if you have any questions regarding call recording please call us now on 01482 429800

call-reporting 

Call Reporting

From call times, to call lengths, this features will not just satisfy your analytical side, it will exceed it and assist your business growth.

Call Reporting

Turning data into information, call reporting grows your understanding of how your business operates.
From call times, to call lengths, this features will not just satisfy your analytical side, it will exceed it and assist your business growth.

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Reduce Costs

Through reports you can identify the costly times of your business and streamline sales techniques

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Customer Retention

Grow your customer base through quality business information. Never loose a customer again.

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Grow Your Sales

Understand how much time is taken handling existing business, and how much time you have to drive new sales.

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Grow Performance

Work closely with people to develop their sales techniques to fine tune your telesales techniques

if you have any questions regarding call recording please call us now on 01482 429800

menu 

Menu Systems

Implementing a phone menu system ensures each customer reaches the right member of your team to provide the best solution

Menu Systems

This interactive menu system will see your customers connected to the right department with their query, giving your team the time to ask the questions that really matter when it comes to providing excellent customer service.

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Virtual Receptionist

Use your menu system to act as the front line of your customer service team

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Gather information

Customer input using their telephone or mobile phone keypad

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Improve staff efficiency

Give your team more time to resolve customer issues

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Better customer service

All calls answered promptly and routed correctly the right department

if you have any questions regarding call recording please call us now on 01482 429800

voicemail 

Voicemail to Email

Never miss an important message again with this feature which converts voicemail to an audio file in your email inbox – even if you’ve got poor reception

Voicemail to Email

Whether you’re somewhere with poor mobile signal or just unavailable, this feature brings voicemail into the modern business age by syncing it to your email account, delivering an audio file directly so you can listen to your voicemail message through your internet connection.

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Easy Storage

Unclog your phone’s voicemail system and store important messages permanently and securely on your other devices

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Share Information

Easily forward voicemail messages to relevant colleagues through your email system with notes on how to move forward and respond

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Remote notifications

Avoid missing urgent voicemail messages when you’re away from your phone or have bad phone reception

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React fast

Voicemail message is emailed directly within minutes of the call giving you the opportunity to respond quickly and efficiently

if you have any questions regarding call recording please call us now on 01482 429800

music-hold 

Music on Hold

Make your customers’ wait on hold that little bit more enjoyable with a song that is most appropriate for your business’s image

Music On Hold

Being able to put a customer on hold while your team transfers calls, checks details or confers with their colleagues is an essential part of good customer service – and with brand-appropriate music, your customer will feel comforted while your staff quickly work to answer their query.

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Enhance brand image

Build on your brand’s personality by choosing on hold music or messages that reflect your business’s values

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Enhance customer experience

Make unavoidable waits less unpleasant while assuring the customer your service representatives will return to the phone soon

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Streamline calls

Allows your team to find information and solutions quickly and without interference while customer waits

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Market to customers

Make use of on hold time to push pre-recorded marketing messages to your customers about your range of goods and services

if you have any questions regarding call recording please call us now on 01482 429800

full-support 

Full Support

Our comprehensive support network will help you achieve the most from your VoIP solution, while efficiently troubleshooting any technical issues that arise.

Full Support

With our VoIP solutions, you get the added peace of mind that any technical problems will be quickly and efficiently fixed by our team of talented technicians, as well as our support network who can advise you on the best ways to make VoIP work for you and your business.

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24 hour support

We know not all businesses shut up shop at 5pm, so neither do we. Our support team can help you around the clock.

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Local service team

Talk to our friendly and helpful reps and technicians from our offices based in Kingston Upon Hull, Yorkshire

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Tailored to you

Our service team can create your VoIP phone system to fit the everyday needs of your business perfectly

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Phone or by email

Call our service team for help, advice and technical support, or contact them by email expecting a prompt reply

if you have any questions regarding call recording please call us now on 01482 429800

local-number 

Local phone number

Ensure your business keeps its local or regional edge with the ability to use a local area code for your VoIP phone system

Local

VoIP gives you the unique ability to choose a regional area code no matter where your offices are. Choose to create a local telephone number for different target areas or benefit from the association with big business cities such as London

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Consolidate regional numbers

Route locational phone numbers to one office or call centre to consolidate your telecoms while still retaining regional area codes

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Affordable international calls

UK numbers can be routed to be received outside of country without associated high call fees

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Stay local

Choose an area code your customers trust with a local area code and work the local angle of your business

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Control customer perception

Or choose a big city area code to lend further credibility to your business in the eyes of your customers

if you have any questions regarding call recording please call us now on 01482 429800

keep-number 

Keep your number

You may be forgoing a traditional analogue phone system for a useful VoIP system, but that doesn’t mean you have to lose your old telephone number

Full Support

Something as simple as changing a phone number in an established business comes with a lot of upkeep – everything from updating print materials such as leaflets, adverts and business cards to notifying regular contacts and changing email signatures.

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Keep repeat customers

Previous customers will be able to contact you on your same old phone number

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Don’t miss new leads

Keep receiving calls from older marketing materials with the same phone number

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Minimise disruption

Enjoy the benefits of your new VoIP system without a tricky transitional period

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Save on print materials

No need to update promotional materials, business cards or adverts

if you have any questions regarding call recording please call us now on 01482 429800

fax-to-email 

Fax to email

Ditch clunky fax machines for a feature that turns faxes into handy, readable files delivered direct to your inbox

Local

Sending faxes are still part of many of the business repertoire’s of customers, clients and partners, however, this fantastic feature means you can turn faxes into easy-to-read documents, which you can then print if needed.

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Receive fax on the move

No need to be tied down to a static fax machine to receive files and documents from others

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Go paperless

Save on the associated printing and copying costs that come with faxing

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Ready to print

PDF format for easy printing if you do need a physical copy of your document

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Store securely

Digital documents easier to store securely on your workplace devices

if you have any questions regarding call recording please call us now on 01482 429800

The bits the techy guys know

CTI 

CTI Integration

The ability to manage phone calls using a computer system opens up your business to even more effective tools and telecoms solutions

CTI Integration

CTI (or computer-telephony integration) has many applications that can open up your phone system to a whole new set of intelligent features, making your system as efficient and smooth-running as possible for your business

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Personalise to your business

With help from our service team, choose the CTI applications which suit your business’s needs

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Authenticate callers

Calls can be referenced against a database to verify the caller’s identity

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Improve customer service

With a phone system that delivers your customer’s profile, your team are armed with the information they need to respond efficiently

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Interactive voice response

Software that can recognise a voice as an alternative to the keypad function of a menu system

if you have any questions regarding call recording please call us now on 01482 429800

call-reporting 

Mobile apps

Use the expertise of our technical team in an app for mobile devices, enabling access to your essential VoIP solutions on-the-go

Mobile apps

While VoIP apps are common in the market, few give you the ability to access your full range of VoIP like OpenVoIP, turning a mobile phone from a personal piece of technology to a fully realised extension of your time spent in the office.

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Make web calls

Use your Wi-Fi or network to make calls instead of a mobile service provider and preserve mobile minutes

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Save money

International calls and roaming for fraction of the cost of traditional mobile services

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Use company ID

Option to use professional numbers on outbound calls and preserve privacy of personal number

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Extension dialling

Save time by bypassing in-company phone menus and get connected quickly to where you need to be

if you have any questions regarding call recording please call us now on 01482 429800

intelligent-routing 

Intelligent Routing

This process is one of the best ways to strike a balance between an efficient customer service system and a cost-effective one .

Intelligent Routing

Intelligent routing will help to streamline your call direction ensuring that your resources and team are used as efficiently as possible. This will not only improve response times, but also customer satisfaction

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Minimise call loss

Faster response time means less lost calls and less lost opportunities for sales and customer retention

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Improve customer satisfaction

Decrease response time on calls and ensure happy customers on the phones

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Maximise profit

Through detailed reports, see how efficiency has improved to measure your return on investment

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Lower staff costs

Intelligent routing ensures your staff resources are used to maximum efficiency, driving down agent requirement

if you have any questions regarding call recording please call us now on 01482 429800

full-support 

Remote monitoring

With options for combining monitoring for your VoIP solutions in a remote location, you won’t need different personnel to manage each of your sites

Remote monitoring

Bringing your VoIP monitoring under the domain of a smaller amount of IT personnel not only saves on staff costs, but also adds consistency and ease to your VoIP maintenance with our intelligent remote monitoring system

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Safe access

Securely encrypted without needing to compromise your Firewall and VPN settings

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Avoid office disruption

Ensure that problems are solved quickly and efficiently without inconvenient on-site maintenance

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Save time

Remote monitoring decreases the period of problem to resolution meaning savings on costs and time

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24/7 monitoring

Round the clock notifications and out of office access reduces periods of down time

if you have any questions regarding call recording please call us now on 01482 429800

Wallboard 

Wallboard

This supervisory tool gives a real-time insight into inbound and outbound calls, ensuring your workforce is operating to brief

Remote monitoring

This feature is perfectly suited to the management of call centres, allowing supervisors to check that agents are hitting key call targets and campaigns are proving effective in real-time, allowing supervisors to respond accordingly

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Supervise calls

Wallboard delivers instant statistics on your agents’ call duration and other call activity

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Monitor performance

Set targets and key performance indicators for your staff and measure their achievements with this monitoring tool

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Measure campaign effectiveness

Review which campaigns are most effective at converting calls into sales

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React fast

Real-time data means you can react to your agents’ and market behaviour, adjusting your strategy accordingly to remain a step ahead of the competition

if you have any questions regarding call recording please call us now on 01482 429800

intergrated-ivr 

Integrated IVR

This feature allows your phone system to interact more organically with callers and customers, capturing even more relevant data than a keypad-only enabled menu system

Integrated VR

IVR (or Integrated Voice Response) uses a combination of pre-recorded responses with keypad and voice recognition input to harvest customer information and route calls to the correct department for efficient customer service

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Increase efficiency

IVR system dialogues with customers who don’t require to speak to a customer service representative

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Customer continuity

Able to route through to customer service representative if needed, armed with customer data and context of their call

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Eliminate keypad restraints

Voice recognition allows customers to choose custom options, meaning they’re not limited to keypad menu responses

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Outbound applications

IVR also has outbound call applications, and is used for the likes of polls, surveys and appointment reminders as a small example

if you have any questions regarding call recording please call us now on 01482 429800

user-portal 

User Portal

Our user-friendly portal ensures you’re up to speed with your current VoIP applications, as well as offering diagnostic tools and network reports

User portal

Designed for ease of use while still remaining feature-rich, your VoIP solutions can all be monitored from your business’s personal user portal. See real time network status reports and manage your account details simply and efficiently

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Remote support

Download support software for out technicians to access your VoIP solutions remotely and help get things running smoothly

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Easy issue tracking

Live chat with our service team and track issues with customer service support tickets

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FAQs answered

Find a source of frequently asked questions to save time contacting our service team for answers

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Independent monitoring

Tools to reduce the level of dependence on support and drive forward your VoIP strategy

if you have any questions regarding call recording please call us now on 01482 429800

fax-to-email 

Disaster recovery

If the worst happens and something does go wrong with your Internet connectivity, ensure that your provider has the best back-up plan on offer

Intelligent disaster recovery

Disaster recovery is not just about salvage after an emergency affecting your IT solutions, but allowing continuity for your business in spite of any issues such as network, facility or power failures which would otherwise prevent you from performing efficiently

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Intelligent plans

VoIP solutions that lessen the impact of your business’s worst case scenario tech disaster

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Critical procedures

Automatic solutions using VoIP for issues such as phone outages to keep you connected to your customer

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Call forwarding

In house phone lines redirected to preset location to allow seamless continuity during IT and real world disasters

if you have any questions regarding call recording please call us now on 01482 429800

other 

POE Hardware

Power over Ethernet hardware provides a sustainable way to power your VoIP devices without charging through your mains supply

Intelligent disaster recovery

Many VoIP phones now come POE enabled in a move towards a more sustainable model for powering them – POE hardware such as switches and injectors help you say goodbye to chargers when it comes to managing your endpoints.

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Extra flexibility

Devices no longer need to be tethered to fixed power points as with those which rely on an mains supply for power

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Best practice for safety

POE technology deters under powering and overloading of devices, meaning it’s the best option for electrical safety

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Easy to scale

Great option for businesses which may need to scale up without the need of extra power cabling

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Efficient and ‘cable-less’

Few cords means easy installation and maintenance of POE hardware and systems

if you have any questions regarding call recording please call us now on 01482 429800

If you’re unsure on anything please CLICK HERE to speak with a rep